Although internet transfer is our preferred way of receiving payments, we understand that not everyone uses online banking and some people would like to visit a branch and deposit over the counter.

Before any of your payments, always make sure we can recognise your payment easily. Please read the following instructions very carefully. Your payment will appear to us exactly like the following

09/06/2006 DEPOSIT 717763 2000 $21.00
or
09/06/2006 DEPOSIT 2000 $21.00

Where 09/06/2006 is the date of your payment, 717763 is the reference you can left up to six digits, 2000 is the BSB of the branch you visited, $21.00 is the amount paid. Be very careful about this, no offence but most of the times the reference you told the teller to left will not be shown. The BSB is the only number that will definitely show with your payment, always email us the Suburb of BSB of the branch you visited.
1. Tell the teller to leave the last 6 digits of your item number as reference.
2. Email us "Date", "Amount" & "Suburb or BSB of the branch you visited" - this has to be done.
3. Last and most important thing, keep your receipt, at least until the date you received your purchase.

If you understand clearly what is required for in branch deposit, please click