We're 100% Australian owned and operated Company registered in New South Wales. Buyers can bid and buy with confidence as we are governed by laws and regulations set by Australian and state government. Shall you not agree with any terms in our policy, discuss with us before your payment.

    NO NEED TO RETURN ITEMS LESS THAN $20 FOR WARRANTY CLAIMS IN MOST CASES.
    BUYERS WILL NOT BE OUT OF POCKET FOR WARRANTY CLAIMS IN MOST CASES.
    DELIVERY IS GUARANTEED EVEN WITH REGULAR MAIL IN MOST CASES.
    WARRANTY EXTENDABLE TO 3 YEARS IN MOST CASES.
    REFUND MORE THAN YOU PAID IF ORDERED ITEM OUT OF STOCK IN MOST CASES.

MAKE SURE YOU READ OUR WARRANTY TERMS CAREFULLY FIRST BEFORE BIDDING.

    Registered post is strongly recommended, in an event of lost in transit, it is a lot easier to trace and track.
    For orders shipped by registered post or courier, item will be found in most cases and once we have lost parcel confirmation from posting company, order will be resent.
    For orders shipped by regular mail and buyer has a feedback score over 5 with at least 98% positive feedback rating, order will be resent 5 workings days after we lodged a parcel trace claim at Australia Post.
    For order shipped by regular mail and buyer has a feedback score of 5 or less or less than 98% positive feedback rating, we will need to wait until Australia Post confirmed no delivery which could take up to 3 weeks and a registered post handling fee of $3 must be paid by buyer to ensure delivery.

กก  Registered post is strongly recommended, in an event of damage in transit, it is a lot easier to recover.
    For damaged items with winning price less than $20, buyers need to send us a clear photo showing the damage and replacement will be sent within 2 business days. If photos is unavailable or unable to show the damage, buyers need to return the damaged item back to us at buyers' cost for replacement.
    For damaged items with winning price over $20, buyers need to return the item back to us first, return postage will be refunded by cheque sent together with replacement item. We will only refund minimum postage to return the item back to us. i.e. a 1KG item packed in a box weighted 2KG will not quality for a full postage refund. Courier and express post will not be refunded in full as well.
    For damaged items that buyers wish to keep, a store credit of 20% of the winning price will be issued.

    For incorrect item with winning price less than $20, buyers need to send us a clear photo showing the item received and a replacement will be sent within 2 business days. If photos is unavailable, buyers need to return the damaged items back to us at buyers' cost for replacement.
    For incorrect items with winning price over $20, buyers need to return the item back to us first, return postage will be refunded by cheque sent together with replacement item. We will only refund minimum postage to return the item back to us. i.e. a 1KG item packed in a box weighted 2KG will not quality for a full postage refund. Courier and express post will not be refunded in full as well.
    For incorrect items that buyers wish to keep, a store credit of 20% of the winning price will be issued towards purchasing the incorrect item.
    Our photos are for illustration purpose only, for items that matches our listing description 100%, will not qualify as "incorrect item received".

    We will only replace or repair faulty items that are still under warranty.
    For faulty items with winning price less than $20, if the item claimed faulty can be proved as not useful with a full description of the faulty with photos of faulty items, a replacement will be sent within 2 business days. If faulty can not be proved by emails, buyers need to return the faulty items back to us at buyers' cost for replacement.
    For faulty items with winning price over $20, buyers need to return the item back to us first, return postage will be refunded by cheque sent together with replacement or repaired item. We will only refund minimum postage to return the item back to us. i.e. a 1KG item packed in a box weighted 2KG will not quality for a full postage refund. Courier and express post will not be refunded in full as well.
    For incorrect faulty item claims, we will not cover return postage and buyers need to pay p/h again for us to resend the item back to them.